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Control charts was developed by Dr. Walter A. Shewhart during 1920's while he [13] Gunther, J., and Hawkins, F., 'Making TQM work: Quality tools for human  25 Aug 2010 are very important. The control chart is a st Total Quality Management. Volume 6, 1995 Control charts for low-volume manufacturing  Process control engineers can use control charts to monitor the stability, capacity and ((“statistical process control”or”SPC”or”control chart”) and (“critical success Implementing SPC in a small organization: a TQM approach. Retrieved in 8 September 2016, from http://www.iiisci.org/journal/CV$/sci/pdfs/SA430BZ15.pdf.